Replacement Policy

At giri brothers, we are committed to providing our customers with high-quality products. We understand that, occasionally, a product may arrive with physical damage, defects attributable to manufacturing faults, or missing parts or accessories. To ensure a smooth replacement process, we have established the following Replacement Policy:

1. Eligibility for Replacement:

1.1 Request within 7 Days: To be eligible for a replacement, you must initiate a replacement request within 7 days of receiving your product. Requests made after this period may not be considered.

1.2 Video Proof of Unboxing: In order to expedite the replacement process and verify the extent of damage, defects, or missing parts/accessories, you are required to record a video while opening the package. This video will serve as crucial evidence in the event of any issues.

1.3 Physical Damage or Manufacturer Defects: Replacement requests will only be considered for products that exhibit physical damage or defects attributable to a manufacturing fault. Additionally, replacement will be provided for missing parts or accessories that were supposed to be included with the product.

2. How to Request a Replacement:

2.1 Contact Customer Support: If you believe your product meets the criteria for replacement, please contact our customer support team as soon as possible. You can reach them via [contact details].

2.2 Provide Documentation: When contacting customer support, be prepared to provide the following information:

Your order number

A brief description of the damage, defects, or missing parts/accessories

The video recording of the unboxing process

Clear photographs showing the extent of the damage or defects, or the absence of missing parts/accessories

3. Replacement Process:

3.1 Review and Verification: Once your replacement request is received, our team will review the provided documentation, including the video and photographs, to verify the eligibility of your request.

3.2 Approval: If your request is approved, we will provide instructions for returning the damaged product or, in the case of missing parts/accessories, we will promptly arrange for the missing items to be shipped to you.

3.3 Replacement Shipment: After receiving and inspecting the returned product (if applicable), or once we confirm the missing parts/accessories, we will promptly ship a replacement product or missing parts/accessories to you. Please note that replacement products and missing parts/accessories are subject to availability.